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Frequently Asked Questions : FAQ


Content
About the company

What is www.propertymahal.com?
www.propertymahal.com is an online private house selling website purely dedicated to selling Indian property. We cover all areas of the India selling residential and commercial property.

How long have you been selling property online?
The company was started in 1995, and we have been selling property since then. We also advertise in the local press and national newspapers, but concentrate mainly online.

How can we contact you?
You can contact us on +91 11 22248115 please leave a message with a landline phone number if we are unable to take the call.

Are you an Estate Agent?
No, we are not an estate agent, we are a property selling website that simply allows you to pay a fixed fee that enables you to advertise your property for sale privately on our website.

If I am selling with an Estate Agent can I still sell with you?
Multiple Agency (YES)
In this case, you may appoint as many Agents as you like to sell your property, the agent who does sell your property is then paid his commission, you may find that with this type of agreement the commission is slightly higher.

Sole Agency (YES)
If you are already using an Estate Agent to sell your property then the appointed agent is the only agent who can sell your property, however, as you are not an Estate Agent yourself, if you do find a buyer yourself through private advertising then you do not have to pay the Estate Agent commission. We do recommend that as a matter of courtesy that you do inform your Estate Agent you are also advertising your property privately.

Sole Selling Rights (YES but please read)
In this case, the Estate Agent is the only person with the right to sell your property, if you do sell your house privately then you are still bound to pay the Agent their commission. We still think that this is worth advertising due to our low selling fee, you are really then promoting your property all over the India, it is worth giving your agent a ring to discuss this matter, as you may well be able to obtain a sizeable discount.

What is your address?

Property Mahal
B-94/9, Dharni Chambers (Near Church)
Joshi Colony, I. P. Extension, Patparganj,
Delhi – 110092.


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Searching for property

What specific details can I enter to search for a property?
You can search for properties by area, county, number of bedrooms, minimum and maximum price.

How do I see the full page advert of a property
You can either click on "view details" or click on the summary of the property.

Can I make the photos bigger?
You cannot make the main picture larger but by clicking on the thumbnail images you can.

How can I contact the seller/vendor?
On the property advert you are viewing you have a property summary or property ID by clicking either of them you can view email and contact number of the seller direct.

Creating your own portfolio
You can create your own portfolio in minutes with your email address and password, you can then save properties that you are interested in or set up.


Logging in to create an account

Why do I need to log in?
You need to log in so we have your email address and password saved on our database, this way every time that you revisit the site we can remember you and all your entered information.

It tells me my email address in invalid
This will only be mentioned if the email address that you have entered is not a legitimate email address, please check you’re spelling and enter again.

Why do I need to choose a password?
So only you can log in to your advert or portfolio.

What if I forget my password?
No problem, you can enter your email address and we will send you your password straight away, please click here

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Creating an advert

Can I write my description on my computer and then copy and paste it?
Yes, this is a good way of typing your advert.

I have paid for advertising my 25 properties to PropertyMahal.com. I have added 10 property advertisements out of 25. Can I add my remaining 15 property advertisements after some time?
Yes, we give a time period of 6 months to add your property advertisements after starting of your first advertisement on PrpertyMahal.com. So you can add your remaining 15 property advertisements any time in these 6 months. Each of these properties wil displayed of full 1 year.

My Property is sold out. Can I remove my property advertisement now?
Yes. After your property is sold out or given on rent out, you can send us an email request to remove your property advertisement to this address: info@propertymahal.com.

How much text can I write for my description?
You can write property details upto 200 words and property summary upto 30 words.

What is the best way to write my advert?
Here are a few tips when writing your advert.

  • Do not write your advert all in capitals, it makes it hard to read.
  • Use blank lines to make paragraphs.
  • Enter room dimensions.
  • Enter as much information as you can.
  • Don't include contact details or any web link in this area of text.

What is involved in creating my advert?

  1. You will need to create an account with your email address and password
  2. Summary of your advert
  3. Asking price
  4. Your property address
  5. Type of property
  6. Rooms
  7. Your full address
  8. Town, City
  9. Pin code
  10. Type of location
  11. Specific qualities of your property
  12. Description
  13. Contact details
  14. Adding your photos
  15. Paying for your advert.

Can I start my advert and finish it later?
Yes, we give you 28 days to create your advert. Once an advert has been created it will be saved on the database, you can log back in and modify any part of the advert within 28 days, after this we delete the advert, you will be emailed before this date to let you know.

I have paid and cannot see my advert.
This will be because the advert is still waiting to be approved by a member of staff, please check again after 1 or 2 days.

Will my phone number show on my advert?
Yes your phone number will also include in your advert.

Will my email address show on my advert?
Yes your email address will also include in your advert.

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Advertising a property

How much will it cost to advertise?
Please see our pricing page.

Where will I be able to see my advert?
Your property will be advertised on www.propertymahal.com for 1 year or until SOLD before 1 year.

What do I get for my money?
Please see our feature page.

When will my advert be live on www.propertymahal.com?
Your advert will be live on the website after getting your payment.

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Can I edited my advert?
Yes you can edit your adevert after login to your Property Mahal page.

Can I change my photo once they are listed on www.propertymahal.com?
Yes, when you edit your advert on www.propertymahal.com, even if it is text or photo.

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Adding photographs

My property image is too heavy (large size image) so it is not loading properly. Can you help me?
You can download Property Mahal image resizer software. This software will help you to reduce/enlarge your property image size. To download Property Mahal image resizer click here

What is the best way to take my photos?
To get the best quality photos you need to take your pictures with a digital camera.

When do I add my photos to my advert?
You can add your photos after you have entered all your details of the property, if you do not have any photos you can still put your advert live and add them later.

It keeps saying that the image needs to be in jpg or gif format
The operating system requires that all images that need to be uploaded need to be in jpg or gif format of 150 kb max.

How do I get my photos to be in jpg. or gif format?
Find the photo for your advert on your computer, right click on the image with your mouse, you can then select "save", from here you can usually select what format you wish to save your image as, save image as jpg or gif.

Do they need to be a certain size?
Yes, the width and height should not greater than 400 pixels.

I have photographs of my property. But I do not know how to upload it on my property advertisement page. Can you help me to do this task?
Yes, you can post your property photograph to our address, we will scan and upload it for you.

Can I change the photos later?
Yes, you can edit them at anytime.

Why does my photo not look very clear?
This can only be down to the quality of photo that you uploaded, photos can sometimes look grainy if they have been scanned or the digital camera needed more light.

Can I send the photos to you?
Yes, you can email the photos to us and we will do it all for you, please email to this address: info@propertymahal.com

You can also send real photographs in the post to us and we will scan them for you.

Will the camera be complicated to use?
No, the camera will be preset by us so that all you need to do is push the button and take your photos, this way it keeps it nice and easy!

Can I load the pictures from the camera on to my own computer?
No, but you can email to this address: info@propertymahal.com  we will do for you.

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Payments for advertising

When do I pay for my advert?
You pay for your advert as soon as possible to live on the website.

Do you charge same advertisement fee from property sellers and property renters?
Yes, the pricing is same for both categories .

What ways can I pay for my advert?
You can pay by cheque/deman draft in favour of "Property Mahal" payable at "Delhi" to:

Property Mahal
B-94/9, Dharni Chambers (Near Church)
Joshi Colony, I. P. Extension, Patparganj,
Delhi – 110092.

Note: Please write your email address at the back of cheque/demand draft. You can also send your contact details and any message which you want to share with Property Mahal with this cheque/demand draft.

If I pay by cheque/draft when will my advert be live on the website today?
No, your advert will be live on the website when we have received your payment.

I have paid for advertising and cannot see my advert.
This will be because the advert is still waiting to be approved by a member of staff, please check again in a couple of hours.

Editing a live advert

How do I edit my advert when it is live?
You have to log in to your portfolio to edit your advert.

I have edited my advert and now cannot see it
Your advert can be waiting to be approved by a member of staff.

Emails

Will my email address be shown on the website
Yes your email address will also included in your advert.

I have received an email but it says nothing.
This will happen if somebody has started so write an email and submitted it without filling all the fields out.

How often should I check my email box?
It is best to check your emails everyday while your advert is running, sometimes people are in your area and wanting to view within the next 2 or 3 days so you don't want to lose out on a possible sale.

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